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Archive for February, 2009
As it was then, so it is now. The Camaro, born more than 40 years ago as Chevrolet’s reply to the Ford Mustang, is coming out of retirement (since 2002) for a new fight with the namesake ponycar.
As expected, the Camaro will be available in LS, LT and SS guise. The LS and LT models will make do with a 3.6L V6- with either a six-speed automatic or manual transmission – and will produce 300 horsepower and 273 lb-ft of torque. Despite having more power than the V6 versions of the Ford Mustang and Dodge Challenger, the V6-powered cars will return 26 mpg on the highway.
Both the LS and LT models will ride on GM’s FE2 suspension. An RS appearance package will be available on LT model, and will include HID headlamps with an integrated halo ring feature, spoiler, specific tail lamps and 20-inch wheels.
With four-wheel independent and Stabili-Trak stability control standard, the Camaro will tip the scales at about 3,700 pounds, but is said to have a near ideal 52/48 weight distribution.
Although the V6 models will do battle with low-end Mustangs and Challengers, a turbocharged four-cylinder is still not out of the question. The automaker hopes to sell as many as 100,000 units annually.
Overall, the body shape looks very similar to the Camaro Concept. GM has added a B-pillar to the Camaro’s body structure for added strength. Otherwise, the car is virtually unchanged from the concept, as GM has promised.
Heritage Chevrolet Buick
11234 Reisterstown Road
Owings Mills, MD 21117
www.heritagechevrolet-buick.com
1.888.814.3620
Hall Chevrolet
3412 Western Branch Blvd.
Chesapeake, VA 23321
www.hallchevroletchesapeake.com
1.866.252.3334
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Just when you thought that Mercedes-Benz has every luxury SUV angle covered, up pops another one, the 2010 GLK350 4MATIC.
Sliding in under the M-Class, the compact GLKClass is 10-inches shorter, with 6-inches less wheelbase. It sports younger, more angular styling that’s closer to the classic G-Class than the current aerodynamic M and GL.
Designed to be the most agile and economical member of the Mercedes-Benz gas SUV lineup, the GLK350 is sufficiently powered by the same 268-horsepower 3.5-liter V6 that powers the ML350 and shifts through a seven-speed automatic transmission. But with nearly 700 pounds less bulk, the GLK delivers better government fuel economy ratings of 16 city/22 highway.
The 2010 GLK drives all four wheels through a proven 4MATIC all-wheel drive system. A rear drive version is also in the cards. The GLK shares much of its mechanicals with the C-Class including a light weight strut front and rear multi-link suspension. Another new feature is the Agility Control Damping system, which stifles road noise and tire vibration, while allowing for a stiffer shock.
Inside, the GLK offers the same angular look as the outside, with impressive room for both five passengers and their cargo. As expected, the GLK cabin is very well equipped, with everything from dual-zone climate controls to Bluetooth to panoramic sunroof.
Mercedes-Benz of Annapolis
324 Sixth Street, Annapolis, MD 21403
www.mercedesofannapolis.com
1.888.451.3720
MotorWorld Mercedes-Benz
150 MotorWorld Drive, Wilkes-Barre, PA 18703
www.motorworldgroupmercedes.com
1.866.305.1399
Herb Gordon Mercedes-Benz
3161 Automobile Blvd., Silver Spring, MD 20904
www.mercedesbenzsilverspring.net
1.877.868.8484
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smart center Annapolis Recognized for Outstanding Customer Service- A letter from a satified customer
09Feb
Author: cdow 0 comments
A lucky person experiences good customer service. A very lucky person, very good service. But some of us are so extremely lucky that we get to experience extreme customer service that just needs to be recognized far and wide.
On Tuesday, Nov. 18 at smart center Annapolis I picked up my new smart passion cabrio car. I had ordered it online 16 months ago. I was so excited that the day had arrived, as I had wanted a smartcar since 1997 when I moved to Italy and first discovered them. This was to be my first-ever car of my own that wasn’t a minivan – Wahoo!
My brand specialist, Angela San Fiedorowicz, made the delivery of my car easy and seamless. I found out it was in before noon, and was driving it home that evening after a very thorough instruction about my new unique vehicle. My family was so excited and joyful about our new arrival, and so was I. It had been a delightful experience all around.
However, my elation disappeared when I discovered at bedtime that my beloved diamond bangle bracelet was gone from my wrist. It is by far the most beautiful and extravagant gift I ever received, and I wear it every day. My husband Jeff gave it to me in 2004 on the 20th anniversary of our engagement – I know, what a guy, huh? – as he wanted to give me diamonds for every year we had been together. I was crushed that it was gone.
In the morning I began making calls and sending e-mails to anyone that I though could help me find it, based on my path the previous day. I knew I had had it at 4pm before I got to the smart center, so your dealership was on my list. Angela wasn’t in, but customer care rep Brianna Hickey (who hadn’t even met us) began the extreme customer service by expressing her concern and desire to help, listening carefully to me about where I’d been in the dealership, and she apparently tore things apart looking everywhere. Unfortunately, she came up empty-handed. So did I, in my search of parking lots, pawn shops, etc. I started to accept I might, sadly, never see my bracelet again.
On Thursday afternoon, Angela called me as soon as she found out about my loss. She was so caring and concerned, as Brianna had been, and told me that they were not giving up. She was even going to have the guys who had detailed the car I had test driven empty the Shop-Vac, etc. I so appreciated all that she had to say, but in my heart I didn’t hold out a lot of hope.
Less than an hour later, my cell rang and it was the smartcenter number. My heart raced! My husband says that my voice when I shouted, “It’s the dealership,” sounded like a little girl seeing Santa. I answered and Angela, with obvious excitement in her voice said, “Alice? Brianna is here with me and guess what? WE FOUND IT!” I screamed and my husband ran over to hug me as we listened together to their story. Angela and Brianna had driven to the church parking lot where I had switched from passenger to driver during Tuesday’s test drive. They walked the lot, scouring it with heir eyes. There among the many leaves and debris was my beautiful bracelet! I would never have thought to look there myself. And as if that wasn’t enough, Brianna brought it to my home within half an hour! When my husband and I answered the door I told her she was my hero and hugged her tight.
They both are hometown heroes to me. Angela and Brianna went above and beyond anything I could have expected, truly the extra mile and then some. You and your other customers are extremely lucky to have two such fantastic people in your organization, and I just wanted you to know what they had accomplished. My husband is already contemplating getting a smart of his own, and everyone who asks about my car will hear about the extreme customer care they can expect from these two miracle workers.
Happily and sincerely,
A Satisfied Customer