Outstanding Service at Mercedes-Benz Dealership
October 13, 2009 by cdow
Dear Mr. Fader,
It is with pleasure that I write to you about my always outstanding experience at the Herb Gordon Mercedes-Benz dealership. I have been a loyal customer of the dealership since 1980 and, once again, I am reminded why.
Recently, my car was in for service, requiring the involvement of my insurance company. Under the combined guidance of Gary Dove and Tony Wasfi, what felt initially like a quagmire, became easily resolved. Gary is a master of immediately assessing the issues, suggesting the best solutions, and offering reassuring and competent guidance throughout the process. I also know that my car is in the best, professional hands under Gary’s and Tony’s direction. Tony not only diligently managed the repair process; he interceded on my behalf with my insurance company in an accommodating and professional manner. As if this were not enough, the superb assistance I receive from both Gary and Tony is always delivered with the utmost respect and courtesy.
It is often said that the best form of advertising is “word-of-mouth” and the best business is a result of referrals. I never hesitate to relate these extraordinary and pleasant interactions to my friends and colleagues and refer them to Herb Gordon Mercedes-Benz.
Although I suspect that this is not news to you, my experiences over the years are proof positive that Mr. Dove, Mr. Wasfi and the entire Herb Gordon Mercedes-Benz team of professionals are irreplaceable assets to “Atlantic Automotive.”
Very truly yours,
Cynthia Forrest
Herb Gordon Mercedes-Benz 877.868.8484
3161 Automobile Blvd., Silver Spring, Maryland 20904
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